Privacy policy

Privacy Policy

1. Introduction

This Privacy Policy describes how Mosh Vision (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you visit our site, we may collect the following types of personal information:

a. Device Information

  • Web browser, IP address, time zone

  • Cookies and similar tracking technologies

  • Pages or products you view and how you interact with the site

b. Order Information

When you make or attempt to make a purchase, we collect information such as:

  • Name

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Email address and phone number

We do not store full credit card details.

3. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders

  • Communicate with you about your purchase

  • Provide customer support

  • Screen orders for fraud or risk

  • Improve and optimize our website and services

  • Comply with legal and regulatory obligations

4. Sharing Your Personal Information

We may share your personal information with trusted third parties to help us operate our business, including:

  • Shopify, which powers our online store

  • Payment gateways and financial institutions

  • Shipping and logistics providers

  • Analytics and marketing service providers

We may also disclose personal information where required by law or to protect our legal rights.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support core website functionality.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Third-Party Services and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting on this page.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Mosh Vision
Tower 1, 6B, The Astrid
180 Argyle Street
Ho Man Tin, Kowloon
Hong Kong